FAQs

Will it arrive before Christmas?

Orders placed by December 15 ship from US fulfillment centers and arrive by December 24 within the contiguous US. You'll get tracking by email as soon as it ships.

Do my parents need a smartphone or an app?

No. They only need home Wi‑Fi (2.4GHz, which nearly every home router supports). Everyone who sends photos uses the free Frameo app on iPhone or Android.

Can I load photos before I give it?

Yes, and we recommend it. Open the box, plug it in, connect it to your Wi‑Fi, pair your phone in the Frameo app and send your favorite photos. When they plug it in at home, they just connect it to their Wi‑Fi and your photos are already there. See our Gift Setup Guide.

Is there a subscription or monthly fee?

Never. The frame and the Frameo app are free to use. Photos are stored on the frame itself (32GB built in, expandable with a microSD card).

How many people can send photos?

As many as you like. Each family member pairs their phone once using a code shown on the frame.

Can it play videos?

Yes. Short video clips play with sound, so Grandma can hear the grandkids too.

What's in the box?

The 10.1" Grandly Wi‑Fi photo frame, a stand, a US power adapter and a quick-start guide.

What if they don't love it?

You're covered by our 30-day happiness guarantee, and holiday orders can be returned until January 31. See our Return Policy.